Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times usually range between 7–15 business days depending on your location and local carrier services.
Do you offer free shipping?
Yes, we offer free shipping on eligible orders. Any shipping promotions will be displayed at checkout.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can track your order anytime through our Track Your Order page.
Why hasn't my tracking information updated?
Tracking updates may take 2–5 business days after shipment. If there has been no update for an extended period, please contact our support team.
Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways to ensure your information remains protected.
Returns & Refunds
What is your return policy?
We want you to be satisfied with your purchase. If you experience any issues with your order, please review our Refund Policy or contact us for assistance.
What if I receive a damaged or defective item?
Please contact us within 48 hours of delivery and include clear photos of the item and packaging. Our team will work quickly to resolve the issue.
Can I cancel my order?
Orders can only be canceled before they have been processed for shipment. Please contact us as soon as possible if you wish to cancel an order.
Products
Are your products exactly as shown in the photos?
We strive to accurately represent all products. However, slight differences in color or appearance may occur due to screen settings and lighting conditions.
Are your lamps rechargeable?
Product specifications vary by model. Please refer to the product description for detailed information about charging, battery capacity, and features.
Customer Support
How can I contact Tidiora?
Our customer support team is always happy to help.
Email: support@tidiora.com
How quickly will I receive a response?
We typically respond to customer inquiries within 24–48 business hours.
Still have questions?
We're here to help. Contact us at support@tidiora.com and our team will be happy to assist you.